Warranty & Refund

We would like to emphasize that the watch should be sent with its invoice to be able to be evaluated under warranty conditions. Otherwise, our customer service responsible can not start to apply warranty procedures. Return duration of product is 15 days. To be able to take advantage of warranty, please do not forget that product must be used according to instructions. Defects like scratches, abrasion, damages originated from misuse and wetting are out of warranty.

The Cases out of Warranty

1- Fractures, scratches and damages which are occurred because of misuse.

2- Our watches are made of wooden. For this reason, they are not at same durability level with metal watches. All damages occurred because of being exposed to pressure or being crushed.

3- All damages occurred because of being exposed to environmental effects like humidity, excessive cold, excessive hot, excessive tension, dust ;specially humidity and water. (Please do not forget that products are durable only against splashing)

4- Not to obey safety rules.

5- Not to obey user instructions.

6- Being exposed to force like strike, crash or falling down from height.

7- Unauthorized repair trials.

Note: Color differences originated from nature of wooden are out of warranty. In case of facing with any problem about our watches, please do not hesitate to contact with us.