Our wood watches fit your style with its quality and classiness. Swiss mechanism and sapphire crystal glass increase quality of SVENN wood watches. In daily life using these watches is quite comfortable and pleasant. Thanks to its lightness and natural material, this watch never disturb you.
Our SVENN wood watches are splash proof (3 ATM). Please do not forget wooden is a natural material which is not so durable against humidity and water. Splashing does not create any problem, but the watch should be protected from water as much as possible. Please do not use your watch during swimming, taking shower and washing your hands.
You can use your watch for years thanks to a careful usage. The biggest enemies of wooden are immediate changes in temperature and humidity. Excessive hot, excessive cold and humidity can damage your watch.
You can inform us about your wrist size during your purchasing. We can adjust your watch to your wrist and send you your watch prepared. You may reach this additional service from product page. (Please do not forget that for this service there will be service fee.)
You can bring your watch to any local watchmaker for link size adjustment.
You do not need to concern. You can buy extra links to lengthen link of your watch. If you would like to have it prepared, we can mount extra links. There is a service fee.
It is quite easy. Pull the plastic part under the crown, adjust the time and push the crown. That is it. You can start to use your watch.
All our SVENN wood watches have globally known Swiss mechanism RONDA. There is no doubt that Swiss mechanisms are most reliable watch mechanisms in the world. You may also visit materials page to see more information.
All our SVENN wood watches have sapphire crystal glass. In contrast to mineral glass, sapphire crystal glass is not scratched and not broken as long as it is not to be exposed a strong impact. Thanks to sapphire crystal glass durability, you can have smooth and shiny glass surface same as its first day for years.
SVENN wood watches are produced from 100% natural wood material and dangerous chemical materials are not used on wood. Nevertheless, some people may have allergy uncommonly. To understand if you have allergy against wooden, you should look at your skin periodically during first days of your start to wear SVENN wood watch. If you see any rash or skin eruption, please take off your watch and consult your doctor. SVENN has not any responsibility for any damages originated from our watches.
On the other hand, our buckles are made of metal and your skin will also touch to this part. Nevertheless, buckles do not contain nickel and other dangerous chemicals every person may show different reactions.
Yes, you can customize your SVENN wood watch by writing a special note which you wish. In this way, you can have unforgettable memory. But this customize process will cause extra delivery time up to 3 days. In addition, there is service fee. You can reach the customization from product page.
Our all SVENN watches are made of natural wooden. For this reason, the product you received and the product exhibited on our website may have some slight visual (colour & pattern) differences. This is so normal and not a defect. Every single SVENN wood watch is unique, as a part of nature, like every single tree is unique.
Order & Shipping
Yes, you can order a SVENN wood watch from all over the world. For products purchased from USA, there will not be another tax or cost. For purchasing from all countries except USA, local custom rules will be in force. According to local custom rules, it is possible to be extra costs. For these kind of costs, our customers will be responsible for purchasing from all countries except USA.
Infrastructure provider of our website is Shopify. Shopify is a worldwide known business partner which proves its reliability with trustworthy partnership with many companies working in e-commerce business.
Your personal information security is vitally important for us. For this reason, your personal information is not be shared.
We promise that we will send your order as soon as possible. All your orders will be sent maximum in 3 days. The shipments you order in weekdays will be sent on following day. The shipments you order in weekends will be sent on following Monday. Please do not forget that your customizing requests will cause extra delivery time up to 3-5 working days.
When you complete your order, DHL automatic mail will be sent to you in 1 working day. You may see your tracking number in this email, and you can use this number to track your shipment.
Please contact with us. Our customer relation responsible will solve the problem as soon as possible.
Please contact with us by e-mail. We will try to fix your order as you wish. However we cannot promise for late change requests.
Yes, giving gifts to people is nice. We always provide support for this. You may also see our couple watch series.
After we receive your return package back, we will start the refund process and send you an e-mail about this.
Please be sure if you indicate your e-mail address correctly. Check your spam folder. Please contact us about the issue, if your order is not recorded on our system, we will return you as soon as possible.
The user account, which you can create easily, make quite comfortable your customer account works. After signing in, you can see your order history and follow status of your current orders. In addition you do not need to enter your personal details again for your next order. You can create your user account from here. Also, you can catch the chance of receiving information about discounts and promotions.
Warranty & Refund
All watches purchased through our website is under producer warranty for one year. If the watch you purchased has any production defect, after analysis the defect will be repaired or replaced.
If you any problem under warranty scope, contact with us. Please do not forget that you should send the watch back with its invoice. Shipment costs will be under your responsibility.
We will refund all your costs excluding shipment, engraving, sizing costs.
According to our refund procedure rules, the product will be returned should not be used and damaged and also should be in its original box with its whole documents.
Repair & Exchange
If your watch has damaged because of misuse, contact with us. We will estimate the damage and try solving the problem. We inform you about repair cost and if you prefer to take repair service, we will repair your watch.
In 15 days after receiving the product, it can be returned with reasons like defective product, disliking or changing mind.
In return duration 15 days ,if your watch is not unpacked, you can exchange your watch. But you need to return your watch and order another one. As soon as we take the watch, we will send the new one, immediately.